Important Information
What happens to my inclusion when you receive them?
When I receive your ashes inclusion it is safely and respectfully stored until it is time to make your memorial piece. I individually place each piece of the ashes to guarantee clarity in each stone. Any that are unused will be returned inside a small pouch with your order.Breastmilk inclusions are preserved into a powder that is safe to mix with resin, this process is started the day your inclusion is received. Any preserved powder that is unused, is safely stored in case of future orders, this helps speed up the process
How will my order be sent home?
All orders are sent home by Royal Mail first class tracked as standard (free). Tracking information will be provided to you once your order has been posted. Special Delivery is also available at the checkout for £5.00. This service has a guarantee that your order will be delivered by 1pm the next working day.
When will my order arrive?
All silver jewellery has a turnaround time of 7-14 working days, however if you need a custom size ring made for you, this time can extend to 4-6 weeks.
During busy periods (Christmas, Mother’s Day, Father’s Day etc) these turnaround times may be a little longer.
If you need jewellery or keepsakes for a specific date, please order well in advance to avoid disappointment.
These turnaround times depend on inclusions being sent as soon as possible. If delayed, turnaround times will extend accordingly.